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Career Highlights

  • Developed a more effective organizational structure by analyzing the existing corporate architecture and reorganizing the hierarchy, producing more efficient workflows and increasing employee morale

  • Increased annual revenue by 50% by starting a new branch in the US NW Region and bidding, designing, installing, and managing Electronic Security System (ESS) projects for the US Federal Government

  • Secured a region-wide service contract with GSA just 6 months after opening the WA branch to include all Federal buildings in GSA Region 10

  • Achieved 100% win-rate in 2021 for Best-Value Federal Government Contracts

  • Designed and managed the installation of the Access Control system for 110 Suites at the NFL Kansas City Chief's Arrowhead Stadium, integrating with Ticketmaster's Presence REST API to simultaneously ensure ticket validity and grant access to suites

  • Engineered the enterprise architecture—and provided IT Project Management—for the upgrade of the antiquated fence line cameras for JTF-GTMO at U.S. Naval Base Guantanamo Bay, Cuba

  • Supported the Government's mission to meet HSPD-12 and FIPS 201 Compliance Requirements by migrating antiquated PACS for multiple Federal Agencies and Military Branches in over 62 facilities across more than 18 different states over the last 11 years

To download a PDF version of my CV, please click here.

Professional History

Director of Business Operations

Security Install Solutions, Inc. (Centennial, CO)

November 2021 – April 2022

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  • Promoted to develop, define, and manage the implementation of new business processes with the purpose of enhancing organizational and operational efficiency, sustainability, and financial success

  • Primary responsibility was procedure and systems analysis to identify gaps and inefficiencies and design, establish, and implement best-practices to support daily operations of all business functions including business development, sales, marketing, system design and engineering, procurement, contract management, operations, technical service management, and customer support

  • Conducted research of emerging technologies and developed new solutions, policies, and processes to increase organizational efficiency, employee satisfaction, and reduce costs

  • Identified KPIs and managed the development of solutions and the acquisition of tools to evaluate and track metrics

  • Served as the policy official for the company and utilized the BPMN 2.0 specification to design, document, and track new processes and procedures

  • Implemented an IT sandbox environment for testing, prototyping, and demonstrating new solutions

  • Successfully implemented an updated employee handbook by collaborating with department managers and legal team

  • Communicated new directives, policies, and processes to department heads

  • Coordinated with department managers for the development of department specific metrics

  • Participated in the hiring and training of departmental managers

  • Directed, evaluated, and monitored budgets to achieve financial objectives

  • Collaborated with internal and external stakeholders to produce efficient workflows, more cost-effective business processes, and to achieve strategic goals

  • Projected a positive image of the organization to employees and customers and promoted team morale

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Northwest Regional Manager

Security Install Solutions, Inc. (Snohomish, WA)

October 2017 – November 2021

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  • ​Relocated to WA and started a new branch to include all aspects of starting a new business – securing an office location, setting up utilities and managing the lease, obtaining business licenses for both state and local jurisdictions, establishing insurance for the business, etc.

  • Utilized existing Microsoft 365 instance and developed a new model for the Project and Service departments, streamlining the booking and invoicing processes leading to increased efficiency

  • Analyzed the use of existing software/hardware applications, provided cost-benefit analysis of similar technology solutions, and developed a new process, significantly decreasing overhead costs while increasing overall operational efficiency

  • Managed the migration to MS Teams for the corporation

  • Designed and implemented a company-wide intranet utilizing SharePoint Online to allow for enhanced control over data management and document compliance while simultaneously increasing employee efficiency

  • Provided expert remote technical assistance to customers in multiple states and completed on-site calls

  • Responsible for all sales in the region including identifying project opportunities; traveling for site visits to review facility layout, current location of existing systems, and identify issues to be mitigated during system migration; engineering a system design to meet unique facility requirements; and creating proposals using both the data gathered during site visit and the engineered design, while also applying best-value solutions for the customer such as supply chain risk management, cost-benefit analysis, equipment performance analysis, emerging technologies, cybersecurity compliance, product lead-time, and system integration capability with current and future systems

  • Migrated the GSA Region 10 PKI certificate SQL databases from the antiquated Windows 2008 R2 physical servers to new Windows 2016 virtual servers which included providing GSA IT with the necessary server and network specifications, provisioning the new servers, and installing and programming the pivCLASS Certificate Manager software

  • Identified, proposed, engineered, and installed the Enterprise Physical Access Control System (ePACS), Intrusion Detection System (IDS), and Video Surveillance System (VSS) for the new GSA R10 Headquarters in Tacoma, WA

  • Provided consultation for GSA by delivering facility-specific migration strategies to transition antiquated Legacy Physical Access Control Systems (LPACS) to compliant ePACS by performing site surveys of Federal Facilities and documenting any existing systems, analyzing system requirements and environments, identifying site-specific needs, and engineering a new HSPD-12, FIPS 201, NIST SP 800-116, and OMB M-19-17-compliant physical security design: each site survey provided a complete and compliant ePACS design and guided GSA in writing the requirements for Solicitations released on GSA eBuy for the acquisition and installation of compliant ePACS

  • Served as the company's Subject Matter Expert on Government security compliance and Information Security (INFOSEC)

  • Provided expert remote technical assistance to customers in multiple states and completed on-site calls

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Physical Security and Access Control Lead Technician

Security Equipment Incorporated (Kansas City, KS)

​February 2017 - October 2017

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  • Installation Management

    • Led and oversaw the installation, programming, and service of Enterprise Physical Access Control Systems (ePACS), Intrusion Detection Systems (IDS) and Video Management Systems (VMS)

    • Supply customers with exceptional customer service

    • Set-up and manage servers which includes configuring of group policy and user rights

    • Managed multiple jobs simultaneously

    • Effectively installed and serviced Security Systems issues in a timely manner

    • Led the installation at the NFL Chief’s Arrowhead stadium of 110 Access Control readers which collaborated with Ticketmaster’s servers

    • Installed and serviced numerous Security Systems including Altronix, Avigilon, Axis, Bosch, DMP, Comnet, Hikvision, Honeywell, RS2, and Salient

  • Personnel Management

    • Supervised new Technicians and trained them on the equipment that was installed on a Job-by-Job basis

    • Understand and explained Access Control and Relay Logic to new Technicians

  • Subcontractor Management

    • Managed Subcontractors and oversaw their work to ensure the work being completed was aligned with Company Standards​

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Electronic Security System Technician

Veritiss, LLC (JTF-GTMO, U.S. Naval Base Guantanamo Bay, Cuba)

​January 2016 - February 2017

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Management

    • Oversaw and performed the installation of any new Access Control, Intrusion Detection or CCTV System needed throughout the Base

    • Designed and performed the upgrade of the fence line cameras as they were migrated from analog cameras to new IP Network-based digital cameras

    • Documented all existing IDS, cameras, Access Control and fiber pathways

    • Maintained the current Lenel Access Control System. This included server updates, patches, client machine updates, installation of new client software and training of new individuals

    • Worked with Altronix, Avigilon, Axis, Bosch, Cisco, Comnet, Gemini, IFS, Lenel, NVT, and Pelco

    • Effectively trouble-shot and problem-solved Access Control, Intrusion Detection and CCTV System issues in an efficient manner

    • Collaborated with the appropriate military officials to support the SOUTHCOM mission at JTF GTMO

    • Responsible for issuing IDS codes to appropriate individuals for over 40 Intrusion Detection Systems

  • Application Management

    • Microsoft Excel, Word, Visio​​

 

Security and Access Control Lead Technician

Security Install Solutions (Denver, CO)

February 2011 - January 2016

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  • Management

    • Quickly promoted to Lead Technician after two years of displaying my aptitude for problem solving, on-site adaptability, customer service, and time management

    • Led the installation of Enterprise Physical Access Control Systems, Intrusion Detection Systems and Video Management Systems

    • Led the installation of projects from system design to project closeout.

    • Responsible for managing all aspects of a project including system design, planning, coordination, scheduling, communication, implementation, paperwork, and project closeout

    • Supervised four technicians that reported directly to me daily

    • Installed and serviced numerous security systems including GE, Casi-Rusco, DMP, Brivo, HID pivCLASS, Altronix, Axis, Avigilon, Exacq Vision, Fluidmesh, Panasonic, Lenel, Pelco, Honeywell, and Software House

    • Collaborated with the Government Security Offices to migrate antiquated Physical Access Control Systems to modern, HSPD-12 and FIPS 201-compliant PACS in over 43 facilities in six different states for multiple federal Executive Branch Agencies

    • Supplied Customers with exceptional customer service; helping to detect potential problems and providing reasonable solutions

    • Effectively serviced security systems issues in a timely manner​

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Night Shift Leadman
Trinity Industries, Plant #495 (Clinton, IL)

​August 2008 - February 2011

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  • Management

    • Promoted to the Lead-Man after two years with the Company

    • Supervised eight assemblers that reported directly to me daily

    • Kept Shop Supervisor informed about my Crew's progress daily

    • Manufactured wind turbines in conformance to plant and company quality standards

    • Managed multiple jobs simultaneously

    • Followed accurate, timely, and visible inventory methods to enhance both physical and electronic inventory accuracies

    • Responsible for ensuring the wind turbines were assembled safely, correctly, and in an efficient manner

    • Assisted supervisor in coordinating day-to-day activities to ensure compliance in areas of safety, housekeeping, and training

    • Ensured proper storage and handling of all materials including hazardous materials

    • Worked with the engineers to ensure the blueprints were correct

    • Able to interpret the blueprints and explain them to my crew

    • Ensured adequate training of workforce by facilitating on-the-job training

    • Reported all safety incidents and near-misses and participated in investigations

Certifications

  • CSEIP (Certified System Engineer ICAM PACS)

  • CompTIA™ SecurityPlus Certified CE

  • CompTIA™ CertMaster Security+ SY0-401

  • Gallagher Level 2 - Federal Access Engineer

  • Axis Communications - Certified Professional

  • Brivo OnSite Server (Previously Brivo Aparato)

  • Brivo OnAir

  • Codebench PIVCheck/ HID Global pivClass

  • Lenel OnGuard Silver Certified

  • Lenel Certified for Access Control Hardware

  • Lenel Certified for Access Control Essentials

  • Lenel OnGuard 2013 Enterprise 6.6.287+

  • Lenel OnGuard 7.0 Enterprise 7.0.932

  • Lenel OnGuard 7.1 Enterprise 7.1.481

  • Lenel OnGuard 7.2 Enterprise 7.2.269

  • DMP XR500/XR100 Technical Training

  • DMP XT30/XT50 Technical Training

  • Honeywell Networking Fundamentals

  • Honeywell Vista 15P

  • Honeywell Vista 21iP

  • Avigilon

  • Exacq Vision

  • Eagle Eye Networks​

  • March Networks Administrator Console Basic Configuration

  • LKM 7000 and X09

  • Intertek Perfect Raceway Certified Installer

  • Fluidmesh Level 3

  • ESA CAT Level 1

  • IPVM University - IP Networking

  • NTS Certified Alarm Technician

  • DOD Mandatory Controlled Unclassified Information (CUI) Training

  • GSA Privileged Account Training

Education

  • Maroa-Forsyth High School (Maroa, IL)

  • Graduated May 2007​

  • General High School Degree

Skills

  • OMB 1917

  • HSPD-12

  • FIPS-201

  • NIST SP 800-63-3

  • NIST SP 800-116 Rev. 1

  • UL 2050

  • UL 681

  • ICD 705

  • DCID 6/9

  • ePACS infrastructure

  • FICAM architecture

  • PKI architecture

  • Program management

  • System engineering/designing

  • Project management

  • Contract management

  • Customer relations management (Customer Service)

  • Digital identity and access management (IAM)

  • Systems Administration

  • Server commissioning, administration, and decommissioning

  • Advanced IP Networking

  • Enterprise network architecture

  • Outstanding customer service

  • Proficient in termination of different forms of industry cabling including cat5e, cat6, coaxial and fiber optics.

  • Excellent problem-solving skills

  • Able to work independently without supervision

  • Programming and networking configurations of IP based security equipment

  • Advanced analog and digital troubleshooting skills

  • Interpret and redline architectural drawings

  • IP Networking

  • Structured Cabling

  • Mechanical Aptitude

  • Electronic strike installation

  • Electronic magnetic lock installation

  • Electronic crash bar installation

  • Locking hardware installation

  • GSA container service

Personal Information

I grew up in Maroa, a small town in the middle of Illinois, knowing nothing about the Federal Contracting World. Since then, I have become a passionate Federal Contractor focused on both Physical and Cyber Security for our Nation’s Facilities and Systems. After graduating from High School in 2007, I earned a position as an assembler, building wind turbines in Clinton, Illinois. I quickly advanced and became Lead-Man, a position I held for about one year before realizing I was looking for a greater challenge.

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I moved to Denver, Colorado in 2011 to be closer to my brother and begin my career in the Security Industry with Security Install Solutions, Inc. (SIS). At SIS, I learned that not only did I have enthusiasm for the Security Industry, but I was passionate about providing Security Systems for the Federal Government. At SIS, I worked on numerous Federal Contracts, upgrading or installing their Physical Access Control Systems (PACS), Intrusion Detection Systems (IDS), Video Surveillance Systems (VSS), and Video Intercom Systems (VIS) among other Electronic Security System components including electrified locking hardware, GSA containers, and turnstiles. Between 2011 and 2016, I worked in over 43 Federal facilities in over eight different States including the GSA Headquarters in The District of Columbia and found the work for our government to be very fulfilling.

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In 2016, I was offered the unique opportunity of managing the Physical Security for the detainee camps in Guantanamo Bay, Cuba (GTMO), as a Department of Defense Contractor for the United States Army with Veritiss, LLC. While in GTMO, I was the lead for all the Physical Security Systems in all the GTMO detainee camps.

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When I moved back to the States in 2017, I engineered, and managed Security System Installation Projects for schools, prisons, gas stations, churches, museums, airport hangers, stadiums, hotels, and hospitals while working for Security Equipment Incorporated in Kansas City, KS.

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Near the end of 2017, I returned to Federal Contracting and Small Business (SB), SIS, to open their first remote branch in the Northwest Region in Seattle, WA—managing all Company Operations throughout Washington, Alaska, Oregon, California, Nevada, Arizona, and Texas. I served as the Northwest Regional Manager for SIS until 2021 when I moved back to Colorado and was promoted to the Director of Business Operations.

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Throughout my career at SIS, I became an expert in the Homeland Security Presidential Directive 12 (HSPD-12) and Federal Personal Identity Verification System (FIPS) Standards, while also becoming an Identity, Credential, and Access Management (ICAM) Physical Access Control Management (PACS)-Certified System Engineer (CSEIP). I also earned my CompTIA Security+ Certification, attesting competency in International Organization for Standardization (ISO) 17024 Standards and DoD Directive 8140/8570.01-M, while also becoming a certified engineer and installer in several IDS, VSS, and HSPD-12/FIPS-compliant Physical Access Control System (PACS) Vendors’ Systems including Gallagher, Lenel, Brivo, DMP, and Avigilon, among others.

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Prior to becoming the Director of Business Operations at SIS, and while performing the Role of the Northwest Regional Manager, Iwas solely responsible for all Business Operations in the Region. My Role included everything from identifying Office Locations; applying for—and receiving—Company Licenses/Certifications in the Region; hiring and managing employees in the Region; and acting as the Business Development Director, to serving as the Capture and Proposal Lead to the Lead Installer and Project Manager for all the Region’s Projects. I was responsible for identifying and qualifying all the Region’s potential Opportunities and making contacts throughout the Federal Government and with Prime and Subcontractors. Post qualifying an Opportunity, I acted as the Capture Manager, determining Win-Themes, Win-Strategies, Customer Hot-Buttons, making connections with the Prospective Customer(s) and subcontractors, investigating and understanding Customer needs, shaping Opportunities’ Scope(s) of Work (SOW), evaluating potential competitors, and determining Price-to-Win Strategies. Additionally, I performed all Site Surveys for the Region, to include designing and engineering an HSPD-12/FIPS compliant PACS also to include IDS and VSS, then presenting it to the Customer in the form of a Proposal and Oral Presentation. I quoted and sold the aforementioned, and other systems. Post-win, I was responsible for managing all Projects in the Region as the Designated Project Manager and Quality Control Manager. Additionally, I was responsible for all the Northwest Region Operations, including scheduling, resource allocation, managing project budgets, and working with the Customers (primarily the General Services Administration (GSA), United States Citizenship and Immigration Services (USCIS), and the United States Coast Guard USCG)) to test the installed systems and troubleshoot any issues.

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As the Director of Business Operations across the Company as a whole, I was the first line report to the President of the Company. In this Role, I was responsible for identifying needs for processes, creating processes, and ensuring smooth process implementation; evaluating financials and determining Company-wide pricing and cost strategy and other financial strategies; presenting options for re-organizing the Company’s structure for current Operations and future growth; managing the entire Operations Team, overseeing the Project Management Leaders for all Regions; identifying needs in relation to Human Resource Management, including making hiring and termination determination; and advising the President of the Company on certifications the Company should require of Technicians and other employees and should gain as a whole.

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I am passionate about the Federal Contracting Business; possess extremely detailed knowledge of the Presidential Directives, Federal Standards, and NIST Requirements as they relate to Physical Access Control and Cyber Security; possess extensive experience with—and certifications in—Government-approved Physical Security and Cyber Systems; have engaged with—and have relationships with—numerous Federal Customers from a variety of Agencies; bring comprehensive technical knowledge of how to design, install, test, and certify a Government Physical Access Control System; have extensive Project Management experience across a wide-range of Government Projects; and have acquired significant knowledge in Business Operations Management. I am a very professional and efficient employee who always puts the Customer's needs first.

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